Account / Paper Work

1. Customer Compliance Form, Credit Application Form, Tax Exempt Form, and Patriot Act Form. Customers who wish to open an account with Infinity Mountings, and have a business history of less than one (1) year or have not established a sufficient credit history with Four (4) acceptable trade references are required to sign and complete our Personal Guaranty Form. (Personal Guaranty form must be signed by owner or principle stockholder)

  • Please allow sufficient time for account processing and credit check

Account / Patriot Act and the Customer Compliance Form

2. JBT rated #1 customers are eligible for Net 30 terms upon the sign and completion of the Patriot Act and the Customer Compliance form.

Account / JBT Ratings / Payments

3. Terms are extended to accounts based on their JBT ratings. Non-JBT rated accounts will be obligated to pay for purchases via credit card, or certified check and/or money order.

Account / Payment Terms

4. Standard payment terms are Net 30 Days. All Net 30 Day accounts open balances are due 30 days from the invoiced date.  No Exceptions apply.

Accounts, Payments via Credit Card (Credit Card Authorization)

5. Accounts that will be making payments via credit card must complete and sign the mandatory Credit Card Authorization Form.  Credit card charges and transactions will be made on the credit card information provided. Changes to credit card charges cannot be made after the transaction has been processed and completed. Accounts that wish to update their credit card information must re-submit their completed and signed Credit Card authorization form.

Credit Card information or shipped C.O.D. Cash (cashier’s check/money order)

6. Any and all orders will be charged on an account’s provided credit card information or shipped C.O.D. Cash (cashier’s check/money order) until account credit application is approved.

Account / Credit Limit

7. In order to receive a product promptly, accounts need to be kept up-to-date. By no means will any product be shipped to an account that has exceeded their credit limit. No exceptions apply.

Account Statements

8. Automated statements will be sent at the end of each month to those with open account balances.

Account / Invoice

9. Any and all discrepancies within accounts must be resolved within 15 Days of invoice date. Any and all accounts must be kept up to date regardless of discrepancies.

Accounts / Payment Terms (Delinquent Payments)

10. Any and all accounts, which become delinquent; payment terms, will be changed to C.O.D. Cash (cashier’s check/money order) or credit card. All delinquent accounts are subject to account suspension. The undersigned agrees that if the account becomes delinquent; the under signed account may be forced to be placed in the hands of an attorney. The buyer shall be responsible and liable for all expenses incurred by the Seller in collection including reasonable attorneys’ fees in addition to delinquent charge, which is lower 2% per month or the highest rate allowed by law.

Account / Collection Fees

11. Accounts that become delinquent for 90 days will be reported to JBT collection agency or any agency of our choice.  Accounts will be responsible for all collection fees, if permitted and applicable by law.

Any and all Accounts, which are reported to any collection agency, will be changed to COD-CASH for all future orders.
Accounts will incur a fifty-dollar ($50) fee for all bounced/returned checks.

Account / Information

12. To better serve you and keep your account up-to-date, we may request additional information from accounts periodically.

Oerdering / Accounting Policy Information

1. A valid Infinity Mountings account is needed to obtain a quote or price as well as place any and all orders. Please refer to our Accounting Policy for more information. Accounts are responsible for maintaining the confidentiality of account.

2. All items are made to order. There are no minimum order requirements.

3. All finished items are non-returnable and non-refundable. Finished items include items, which have been polished, set with stones (diamond or gemstones). Finished items also include; any item, which has been custom made, any product that has been set with customers’ stones. As well as any items, which have been adjusted, altered, sized and polished.

4. Items ordered as an unfinished and unaltered raw casting will incur a 15% re-stocking fee and incurred freight charges.

5. Any Credit Card and or C.O.D./C.O.D cashier check/money order account will incur a non-refundable deposit for any new model, any mold, and any CAD drawing.

6. All items should be inspected for content, quality, and damages promptly upon receiving ıtem.

7. Any item returned due to manufacturing defect must be returned within 15 days of invoiced date. Defected items will be inspected, once item has been inspected and confirmed, item may be exchanged or refunded. Any and all C.O.D. customers will receive their refund by check by mail after their original check will clear. No credits will be applied against new orders/shipments.

8. Any item undeliverable, unclaimed or refused by any and all accounts due to refusal, account negligence/absence or incorrect account information will be subject to an $12.50 refusal/re-route fee. If account wishes item to be reshipped they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.

  • After the 3rd attempt all packages will be returned to sender due to insurance commitment.

9. Please have the following information ready when placing and order:

  • Account number
  • Company Name
  • Item number(s) and Quantity
  • Metal type
  • Finger size (if applicable)

Ordering Options

Order Online 24/7 (www.infinitymountings.com)
By Fax/Fax Order Form (FAX) 212-730-7197
By Phone/Customer Service (TEL) 212-278-0983

10. All items, which are priced, or quoted, are approximate. All diamond total weights are approximate. All charges will be based on the raw metal item weight and diamond total weight. All prices and invoices are locked at the time of shipment. Please take this information into consideration when quoting a price to your customers.

11. Finished items are priced with diamonds up to and including half a carat (0.50 ct.). Infinity Mountings does not supply center diamond, regardless of shape and size. Items which use diamond sizes above 0.50 ct. ARE NOT priced in the catalog, or quoted in the finish item price.

12. Finished items are not priced with center setting heads, regardless if head is die-struck and or casted.

13. There will be a $1 per stone charge up to and including half a carat (0.50 ct.) and $10 per stone charge for the sizes above half a carat (0.50 ct.) to remove any and all stones from a customer’s existing piece of jewelry, which will be used to complete any new-finished item. (We will not be responsible for chipped and/or broken stones!)

14. Items ordered at different times on the same day will process and shipped separately.

15. Any item which is ordered and than change is subject to an added charge and delay in scheduled production/delivery.

16. Infinity Mountings is not responsible for any typographical errors.

17. Prices are subject to change with out notice.

Shipping Charges

1. Quoted orders do not include shipping charges.

Shipping & Handling

2. All shipping and handling charges are the responsibility of the account.

Shipping Cancellations

3. Shipped items may not be cancelled.

Address Provide

4. For security purposes, all items will be shipped to the address provided during account set-up.  To have an item shipped to an alternate address, the new alternate address this must be faxed to us on the account’s company letterhead.

Price-Locked Shipped Items

5. All shipped items are price-locked on the day of shipment.  Fluctuation of metal market prices may cause a minor fluctuation in final price of items.

Refusal/Re-Route & Fees

6. Undeliverable, unclaimed or refused items due to account negligence/absence or incorrect account information will be subject to an $12.50 refusal/re-route fee.  If account wishes for the item to be reshipped, they will incur a second shipping charge.  If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.

a) After the 3rd attempt all packages will be returned to sender due to insurance commitment.

Shipping Options

7. The following shipping options are as follows;

UPS:     Next Day (priority overnight), 2nd Day Air, Ground, Saturday.
FedEx:  Next Day, 2nd Day, Ground, Saturday.

Accepted Returns

1. All items should be inspected for content, quality, and damages upon receipt.

2. When returning an item, please contact our Customer Service Department within fifteen (15) days of the items invoiced date to request a RA (Return Authorization) number.

a) By Phone/Customer Service 212-278-0983

Defective Products (Manufacturing Defect)

3. Any item returned due to manufacturing defect must be returned within fifteen (15) days of the invoice date.  Defected items will be inspected by Infinity Mountings. Once the item has been inspected and confirmed, the item may be exchanged/returned or refunded. Any and all C.O.D. customers will receive their refund check by mail after the original check has cleared.  No credits will be applied against new orders/shipments.

Non-Returnable/Refundable Items

4. All finished items are non-returnable and non-refundable. Finished items include items which have been polished and set with stones (diamond or gemstones).  Finished items also include: any item which has been custom made, any product that has been set with customers’ stones, and any items which have been adjusted, altered, sized and polished.

5. Items ordered as an unfinished and unaltered raw casting will incur a 15% re-stocking fee and incurred freight charges.

6. Any product which is ordered from our Wedding Band Division and has been special ordered, custom made, altered or adjusted is non-returnable and non-refundable.

7. Any product which is ordered from our Wedding Band Division and has been set with diamonds or gemstones, is non-returnable and non-refundable.

Special Order

8. Basic, Fancy, and Handmade wedding bands which have NOT been special ordered, custom made, altered or adjusted, and set with diamonds or gemstones will incur a 30% restocking fee. If returned, accounts are subject to additional charges to cover all labor and loss of materials used during scheduled production.

9. Plain wedding bands which are not special ordered, custom made, altered, and set with diamonds or gemstones may be returned without a restocking fee.

Shipped Returned Packages

10. Please note obtaining an RA number does not guarantee the acceptance or refund of returned item.

11. Items must be shipped and received within fifteen (15) days of obtaining an RA number.  Failure to do so will annul your RA number.

12. Please note the RA number must be visible on packages shipped back for return.  Packages without an RA number will be refused at your expense.

     a) Shipped Returned Packages

Infinity Mountings LLC
RA_____________
64 West 48th Street / Ste 1107
New York, NY 10036

  • For faster processing please include the original invoice, the RA number, and the reason for the return. Items which are sent and do not include the original invoice are subject to be credited at our discretion.

Order / Process

1. All items are made-to-order.  At the time of order, items will be processed immediately.

Shipped Orders

2. Shipped orders may not be cancelled.

Same-Day Cancellation & Fees

3. Same-day cancellation will not incur any charges.  Any and all items which are cancelled after the first day will incur a cancellation fee of twenty-dollars ($20) on 14k/18k items, and forty-dollars ($40) on platinum and palladium items. Any and all items cancelled are subject to additional charges to cover all labor and loss of materials used during scheduled production.

Undeliverable, Unclaimed or Refused Items

4. Undeliverable, unclaimed or refused items due to account negligence/absence or incorrect account information will be subject to an $12.50 refusal/re-route fee. If account wishes for the item to be re-shipped, they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.

  • After the 3rd attempt all packages will be returned to sender due to insurance commitment.